Category Archives: Essential Services Commission

Life-support patient disconnected | Herald Sun

Energy retailers are wrongfully disconnecting electricity customers at a rate that is causing concern to the Essential Services Commission.  Processes intended to protect customers from spur-of-the-moment disconnections are not being adhered to.  These processes include hardship assessment, payment advice and … Continue reading

Posted in Bills Soar, disconnection, Essential Services Commission, Power Company | Tagged , | 18 Comments

Essential Services Commission answers questions on bullying and threats….

The Broadmeadows Progress Association put this question to the Victorian Essential Services Commission (ESC): “In doing their best endeavours to install smart meters the distributors are adopting bullying tactics including; Threatening to disconnect electricity Threatening to impose financial penalties Telling the … Continue reading

Posted in best endeavours, Essential Services Commission, Smart Meter | 46 Comments

Bills from hi-tech devices silent on crucial power readings | Herald Sun

Smart meter customers are receiving bills missing the vital information about their power usage. Herald Sun SMART meter customers are being sent electricity bills missing details of meter readings, making it harder to check and dispute high bills. But Victorias … Continue reading

Posted in Bills Soar, Cost Blowout, Essential Services Commission, Smart Meter | Tagged , , , , , , | 2 Comments