Just had a call from a chap at Contact Energy offering me a new analogue power meter.
The company wrote to me about two weeks ago to say a Smart Meter would be installed. Subsequent phone calls, while politely and professionally handled, didn’t show much chance of an alternative.
I pressed on.
Today I got a call saying Contact Energy will install an Actaris SMO ACE1000 power meter that has no wireless capabilities at all.
As you can see from the photo below, it has a display much like an older car’s odometer.
The news came with a polite heads up that I may not be able to take part in any special offers the firm may have as I won’t have a smart meter. I assume a special offer could be “turn on an extra light now – it’s the half price power hour”.
I was also advised that should I change my mind and want a smart meter installed later on, then I will have to pay for it.
If you want an analogue meter installed, this page is your evidence that it is an option – at least if you are a Contact Energy customer in New Zealand.
My advice is to not get emotional with power companies when refusing a smart meter as you will be talking with a call centre person who – with all due respect – often don’t have the option of making decisions. They take messages.
Put your request in writing – email worked for me. Be polite, remain firm and clear. Don’t get into a debate (because you can’t have a debate with a corporation), don’t argue. Just keep it simple and insist on an analogue power meter (I am told Contact Energy has plenty of them in stock).
Send any supporting documents to help your case. This PDF appears to have helped me.
Remember, there is no law that requires you to have a smart meter – listen here.