It appears that AusNet Services, which is one of the five Victorian power distributors, has lost its moral compass. According to a letter which it mailed to customers, changes to its manual reading process will result in customers with a manually read meter being charged a quarterly fee of $34.80 (excluding GST) from 1 July 2023. The letter states that this fee will increase every financial year and will be added to the customer’s power bill.
This money grab is in stark contrast to AusNet’s position in 2016, when it admitted to government that it offered to remove communication modules from functioning meters in very limited circumstances such as hypersensitivity, in response to a question shown on page 21 of its submission.
Why are vulnerable Victorians now being targeted? According to the 2021 Premises Standards Review of the Disability (Access to Premises – Building) Standards 2010, 22.7% of submissions brought up electromagnetic hypersensitivity. Although this government review was in relation to access to public buildings, surely it is even more important that people living with electromagnetic hypersensitivity are able to enjoy their homes and gardens, without the added insult to their bodies of pulsed microwaves from smart meters? The new fee is akin to demanding that wheelchair users pay to access ramps into buildings or that life support customers are charged for specialised energy protection to maintain equipment. It is not acceptable that customers should have to pay for the privilege of having an electricity meter that confines itself to metering, in order to protect their health.
SSMA has heard a number of distressing stories from our members and supporters in regard to AusNet’s heartlessness in responding to questions about the new fee. It simply isn’t good enough when a business with a monopoly interest seeks to exploit its position and run roughshod over customers raising legitimate concerns and workarounds. Customers are able to shop around when entering a contract with an electricity retailer. There is no such option when dealing with a power distributor.
Electricity consumers in Victoria already suffer from the draconian measures instigated by the Victorian Government in 2006 to facilitate the mandated rollout of smart meters to Victorian households and small businesses. Those Victorians who were fortunate enough to be able to put in place measures to prevent power distributors from swapping over perfectly good analogue meters for electronic devices that not only fail sooner and sometimes lead to significantly higher power bills, but also provide a means of surveillance and cast a blanket of electro-smog over our environment, are now under fresh assault. Unlike customers in NSW, QLD, SA, Tas, the ACT and WA, Victorian customers have no automatic right to request a non-communicating smart meter if their analogue meter is replaced or if there is already a transmitting smart meter in place. Victorian customers also are unable to escape (entirely, according to some reports from interstate) or secure a reduction in the meter reading fee by changing retailers. This places those Victorians who were able to protect their manually read meter in an untenable position if the only means of protecting their meter is to capitulate to AusNet’s demands.
AusNet is the first of the Victorian power distributors to demand a fee for manually reading meters. Does this mean that Jemena, United Energy, CitiPower and Powercor are going to follow suit?
Whilst the Victorian Government’s Advanced Metering Infrastructure Order in Council 2014 laid the groundwork for distributors to charge for manual meter reads, up until now this has not occurred. In fact, when a manual meter read hasn’t been possible for one reason or another, SSMA members and followers have reported that they have been able to negotiate acceptable workarounds with their retailer.
This appears to no longer be the case for AusNet customers. Offers to do self-reads, supported by photos, have been ignored. This stands in contrast to customers living in NSW, QLD, SA, Tas and the ACT, who fall under the umbrella of the National Energy Retail Rules. In these jurisdictions, although retailers are required to use their best endeavours to ensure actual readings are usually carried out every three months and at least once per year, customers can provide their own reading if they want. Although this rule was introduced to reduce the risk of customers being exposed to inaccurately estimated bills where the retailer didn’t obtain a reading, the rule provides clear recognition that customers are capable of doing their own reads.
Due to being a mandated rollout all Victorian customers have contributed, and continue to contribute, towards so-called Advanced Metering Infrastructure (AMI). This applies whether or not a smart meter is in place. This was spelt out in 2014 by the Australian Energy Regulator (AER) in a Final Decision, which states, ‘Further, we are satisfied that each distributor has excluded the costs of manual meter reads from its AMI building block costs … Refusal customers therefore bear all the costs of manual meter fees which the Order intends rather than smart meter customers and which the Victorian Minister’s submission supports. Those customers will continue to also pay the AMI meter charge, despite not having one’.
The 2015 Auditor-General’s report on the rollout of AMI in Victoria found that there would be no overall benefit to consumers but instead ‘a likely cost of $319 million’, which he recognised might further blow out. The 2015 review followed an equally scathing review in 2009. Given this situation, doesn’t charging an obligatory manual reading fee every three months amount to double-dipping by AusNet? The fee doesn’t even match the lowest fee that is charged elsewhere in Australia for a special meter read, which suggests further profiteering.
SSMA also finds it interesting that, although the quarterly meter-reading fee is being raised by AusNet, a letter sent to its customers states that the fee ‘will be added to your power bill’. The closing page of AusNet’s Advanced Metering Infrastructure 2015 Charges Revision Application claimed that, ‘If a distributor choses [sic] to levy a manual meter fee, it is required to directly bill customers. That is, the manual meter costs are not passed onto retailers, as per standard industry practice’. Has this situation changed? If so, it places an added burden on those customers who might wish to ‘fight the good fight’ against yet another assault on their rights. Not only will they need to negotiate with AusNet, but it seems they might also have to include their retailer in on the discussions.
Previous SSMA submission covering manual meter read fees:
Previous posts on manual meter read fees:
https://stopsmartmeters.com.au/2015/01/01/smart-meter-rebels-enjoy-a-reprieve-from-fines-herald-sun/
https://stopsmartmeters.com.au/2014/10/21/manual-meter-reading-fees/