Many Jemena customers have recently been sent a letter advising them that they must allow the installation of a smart meter.
In short the letter states.
- This compulsory meter exchange is Government policy. If you have a smart meter resistance sign on the meter box or elsewhere on your property, technicians are still required to carry out the installation.
- If you have a Victorian Power Industry lock (VPI) on your meter box, the technician will be able to access it to exchange the meter. If you have another type of lock, this may be removed to gain access to the meter.
- If you deny access to your property, Jemena may, in accordance with the Electricity Distribution Code, disconnect your supply as a last resort until access to exchange and test the meter is provided. [SSMA emphasis is in bold]
A copy of the letter in full: Jemena installation letter 19 April 2013
Jemena very well knows that people have the legal right to refuse smart meter installations and that the Electricity Distribution Code does not contain express terms to the effect that consumers are obliged to allow persons on to their property to install smart meters. Even the Essential Services Commission has written that it “does not consider the behaviour described [threatening to disconnect electricity, impose financial penalties, telling the customer that they have to accept installation, threatening to break any locked meter box] as being consistent with “best endeavours”. We recommend any such instances be brought to the attention of the Energy and Water Ombudsman Victoria (EWOV).”
So don’t be intimidated by any misleading letters. Electricity distributors must perform their “best endeavours” to install smart meters. It’s a shame they often rely on bullying and intimidating their “customers”.
Last year Stop Smart Meters Australia launched the song and film clip Intimidation (smart meter plan). Today we dedicate it especially to Jemena. See: Intimidation (smart meter plan)
We will not be intimidated!