Smart meters rolling out in Port Phillip

WITH the rollout of smart meters about to kick off in Port Phillip, one St Kilda body corporate manager has reported being offered financial inducements to install the meters.

“We were offered money in the form of payments, which is against the law,” one prominent body corporate manager, who declined to be named, said.

Other energy providers have rolled out smart meters north of Balaclava Rd. Citipower is about to start the rollout south of Balaclava Rd.

The apartment manager said Citipower did not offer any inducement but he declined to name the provider that did.

“Somebody is making a packet here and none of the regulators or authorities are looking into it,” he said.

Energy and Consumer Affairs Minister Michael O’Brien said the State Government would be concerned “if inducements were being offered and would follow up such claims if more details were provided”.

Mr O’Brien has reiterated his advice to customers that the meters could be stalled or deferred.

“Consumers who do not want a smart meter are able to refuse the installation until the State Government’s review of this new equipment is completed,” Mr O’Brien said.

They are then placed on a deferral list.

Citipower, just one of the energy providers in the area, will start the rollout in Port Melbourne and South Melbourne next month.

St Kilda is expected to follow in early 2012.

Citipower spokesman Drew Douglas said customers would receive two letters before the installation.

“There is a 10-day window between the letters and the installation,” Mr Douglas said.

He said this is the best time to tell them if you want to defer the smart meter installation.

The review of smart meters has been recommended by the Auditor General.

via Smart meters rolling out in Port Phillip – Local News – News – Port Phillip Leader.

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What some people are doing to stop the Smart Meter installation.

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Smarter meter beater | Geelong, VIC, Australia

IT’S hardly surprising energy users might be a little suspicious of a government mandate for them to install smart meters in their homes.

Everyone’s been told electricity charges will rise as new measures, new taxes, are brought in to combat fossil fuel use and climate change.

Everyone’s heard there won’t be a carbon tax, there will be a carbon tax; it’s going to hit households, it’s not going to hit households; that power bills will rise dramatically, that families will be compensated.

In the latest round of energy angst, the idea of household power being deliberately blacked out by power companies during times of peak use stinking hot days, for instance, when air-conditioners are running flat out understandably has people grinding their teeth, clenching their fists and cursing the nanny state for another incursion into their already over-regulated lives.

So when I find the advocates of electricity smart meters banging on this newspaper’s doors, looking to brief anyone who smells like a reporter on the multitude of benefits offered by these new hi-tech replacements for meter-readers, you could forgive me for looking at them askance.

Referring quickly to the consumer watchdog CHOICE’s website, I discovered these smart meters were decidedly suss. New metering charges for Victorians would jump between $70 and $135 a year.

Trials of the things interstate showed at best a 5 per cent reduction in bills for consumers who could shift their usage from peak to off-peak times. But many people who were at home during the day such as pensioners and work-from-home parents may not be able to shift usage or reduce consumption, it said.

But there was a fairly powerful caveat: “The smart meters tell you your usage but they don’t tell you what to do to reduce your bills. Shifting your usage by clock-watching is not going to do so. Being energy efficient and choosing the right plan with the right provider will.”

Yesterday I spoke with CHOICE’S campaigns head, Matt Levey, who ramped up the arguments in their favour. In a nutshell:

“There’s nothing wrong with the technology but there’s a lot wrong in the way it’s been rolled out,” he said.

“People have been scared but they shouldn’t be but they should be wary of anything they’re paying for without being told how it will benefit them.”

I don’t want to sound like a cynical curmudgeon going all marshmallow on you but a certain integrity comes with the CHOICE brand which makes the smart meters sound a little less menacing.

“The very fact people are worried about shutdowns being undertaken remotely shows how little they understand about smart meters,” Levey insists.

“There are very sensible things that they can assist, like on hot days cycle off compressors in certain regions. The difference to each householder may be quite minimal you won’t notice the difference but aggregate them all and it can be the difference between not spending billions building new infrastructure.”

I don’t like the way he also said that here in Australia we have enjoyed very low electricity prices for a long time, and that we’ve never really paid a cost that truly reflects what it costs to produce that electricity. I can assure you I’ve paid plenty. I’m sure you’ve done likewise.

But Levey says smart meters, by enabling you to use different rates of electricity at different times of the day, enables you to pay a fairer price. Whether that’s cheaper than what I’m coughing up now is unclear. He says smart meters, in the end, help electricity companies save money on their meter reading.

“We’re running a horse and buggy system that’s decades old … certainly advanced meters are a part of improving that,” he said.

“We say put the consumer first, show them how to control the technology, to control how much they spend on electricity.”

Levey said if you can take information a smart meter offers and turn it into a monthly package that tells you how to save on your bills, if you can turn it to something insightful and meaningful, then you can see the value.

“The crucial thing is changing behaviour but we’ve seen hardly any effort to change that behavioural change,” he said.

“There’s nothing wrong with the technology but there’s a lot wrong in the way it’s been rolled out.

“People have been scared but they shouldn’t be but they should be wary of anything they’re paying for without being told how it will benefit them.”

Hear, hear, I’ll go along with that but, like you, I still want to know will it be cheaper?

via NOEL MURPHY: Smarter meter beater | Geelong, VIC, Australia.

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Consumer lose in stalemate over pricey smart meters | Herald Sun

Consumers will end up paying the price with smart meters, argues Neil Mitchell.

smart meter

THERE’S no way to avoid this. By now you either have a smart meter in your power box or it’s belting on the cover trying to get in.

Either way, two things are beyond question.

First, it’s smart and you’re stupid. And second, the power companies installing them are more arrogant than a Collingwood supporter sniffing back-to-back premierships.

Admit it. Compared to anybody battling to pay a power bill, these meters are smart enough to have automatic entry to those boring clubs where horribly intelligent people sit around doing pointless puzzles and debating Green policies.

But let’s deal with our own stupidity first. On this deal, we can’t win.

Remember we pay for these devices whether we have them or not. That’s a good start.

Remember their main task is to make life easier for the power companies who charge us every time we flick a switch, and sometimes when we don’t. So we pay, they benefit.

And remember they are compulsory. You have no choice. Like voting, driving on the left-hand side of the road, and persecuting smokers, this must be done, says the Government.

Premier Ted Baillieu, who is desperately searching for something to do other than what he should be doing, is not to blame. It was the previous Government, as he is quick to remind anybody still awake.

But as his eight-month review of the smart meter program drags on, enough of these things have been installed as to confirm Victoria is a little bit pregnant – we’re stuck with it.

If the review concludes the rollout must continue, we’ll all pay more while the power distribution companies and suppliers spend less.

If the review stops the rollout, those that have been installed can’t be removed, so a hybrid system will continue. Power companies say that will add “substantially” to the costs. And guess who’ll pay?

In the last six months of last year the St Vincent de Paul Society found power bills had jumped between 4 per cent and 12 per cent, depending on where you live. So, get used to it. Whatever happens with this review, you’ll pay more.

Now, to the arrogance. These distribution companies may be terrific with tall poles but they handle living, breathing, bill-paying people with the sensitivity of a London looter.

The increasingly frustrated Energy Minister, Michael O’Brien, admits as much: “I think one of the problems we have inherited is that responsibility for the rollout is with the distribution businesses which have not had much of a reputation for dealing with real people.”

He’s right. Complaints to the industry ombudsman have doubled, and the inquiry has spawned blunt messages from the companies that the public is first, stupid and must be re-educated, and second, must be forced to accept smart meters whether they like it or not.

Months ago the Government did a deal that anybody wishing to defer the meters could do so. But still the companies plough on, intimidating and threatening people who simply want to delay the installation until Baillieu’s decision.

Powercor is an example. The company claims to tell customers on its website that they may defer installation. If that’s true it’s well hidden.

And a letter sent under the Powercor/Citipower letterhead to customers who object says this: “The smart meter program has been mandated by the Victorian Government. This law does not entitle any customer to ‘opt out’ of having a smart meter installed.”

So what should happen? Baillieu should forget silly diversions like fiddling in your kid’s lunch box and, while he sorts out the future of smart meters, demand that the power industry stop bullying, conning and patronising those people who used to be considered important: the customers.

—-

Neil Mitchell broadcasts from 8.30am weekdays on 3AW. nmitchell@3aw.com.au

via Consumer lose in stalemate over pricey smart meters | Herald Sun.

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Smart Meters for Dummies?

Smart Meters for Dummies?

Posted by: 3AW Radio | 15 August, 2011 – 1:01 PM

The State Government has defended the smart metre distribution companies, claiming they are respecting the wishes of home owners.

There are reports from callers over the weekend and on Neil Mitchell’s program that meters are being installed without consent of property owners.

It’s despite the Government saying everyone has the right to reject installation while the scheme under review.

Energy Minister Michael O’Brien says the distribution companies have agreed to these terms, and is surprised by reports of rogue installers.

via Smart Meters for Dummies?.

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Surge in electric hostility – The Age

Property owners are receiving smart meteres whether they want them or not.SMART electricity meters are sometimes being installed without consent and against the wishes of property owners, sparking a surge in consumer complaints and, in extreme cases, attacks on electrical contractors.

Power companies continue to roll out the controversial technology and are increasingly targeting apartment buildings in their installation timetables. This is all despite a government review that could scrap the scheme, although there has been an assurance from Energy Minister Michael OBrien that meters already installed would be retained regardless of the outcome.

New figures from the Energy and Water Ombudsman reveal complaints about smart meters almost doubled during the first six months of the year, amid growing anger over the tactics used by electricity distributors. There are also claims that up to 15 per cent of the new meters deliver inaccurate readings.

The former Brumby government introduced the technology to encourage Victorias 2.2 million households and 300,000 businesses to curb energy consumption and reduce carbon emissions by using off-peak tariffs.

But some consumers say that they cannot use power at the times of day when cheaper rates are available, despite having to pay higher charges for new meters.

About 750,000 meters have already been installed, and the Baillieu government is awaiting an independent report before deciding on the future of the scheme. The review by Deloitte followed a $1.2 billion cost blow-out and a consumer backlash. Weve received a wide variety of customer complaints, from problems with the exchange of meters, high bills and installation issues.

While the government made it clear that people could object to having a smart meter installed, weve had complaints from people who left a note on their existing meters, which was not complied with, Energy and Water Ombudsman Fiona McLeod said.Complaints to the ombudsman soared to almost 500 in June; the highest number since the meters were first rolled out in 2009.

Ms McLeod said there was a perception that the meters contributed to higher bills. A lot of the old analog meters run slow or are faulty, so some consumers are actually getting an accurate reading with the new meters, but may not be happy with that outcome, Ms McLeod said.

Several apartment owners have claimed that energy distributors have ignored their requests to defer installation until the state government made its decision on the future of the contentious scheme. They [power companies] are coming in and insisting that tenants co-operate, often without any notice and disregarding the fact that owners have a right to say no, said Strata Community Australias Victorian president, Stephen Raff.

Distributors must give tenants at least 20 days notice and provide a second notification four days before installation.Mr Raff said his organisation, which represents Victorias body corporate managers, had been inundated with complaints from apartment owners and tenants, with about 15 per cent claiming that meter readings were inaccurate.

He said power companies were targeting apartment blocks to continue their meter rollout because there was often confusion between owners, tenants and real estate agents over access to meter boxes.

The electricity distributors, who sought to charge $1.24 billion to install and operate smart meters between 2012 and 2015, have recently been rebuked by the Australian Energy Regulator for their proposed charges.In a draft determination, the regulator said the cost should be $760 million which, if accepted, would allow power companies to increase charges by only 20 per cent rather than the proposed rise of 61 per cent between 2011 and 2015.Consumer Action Law Centre energy spokeswoman Janine Rayner called on the government to provide more information on the embattled program.

We are still waiting for an honest and clear campaign about why we need this technology. We still dont know who will be better or worse off, Ms Rayner said.Growing frustration among consumers is also causingproblems for electrical contractors used by the power companies to install the meters.Some electricians have been forced to walk away from jobs after physical threats and verbal abuse from irate home owners.Electrical Trades Union organiser Peter McKinnon said he had advised members to avoid conflict. This technology seems to have generated a huge amount of hostility and our members are copping a fair amount of abuse, but its not their fault, Mr McKinnon said.If people dont want the meters then they should say so. We are not going to get involved in punch-ups over this.Representatives of United Energy, Jemena, SP AusNet and CitiPower denied that tenants had been given inadequate notice about meter installation. Several blamed delays in the government review and misleading media reports for uncertainty surrounding the program.A spokesman for the Energy Minister said the reports findings would be released by the end of the year.Opposition energy spokeswoman Lily DAmbrosio said the government had failed to allay consumer fears of a sharp rise in power bills.The Premier has had nine months to make a decision and now his dithering is creating enormous confusion and anxiety among Victorians, Ms DAmbrosio said.

via Surge in electric hostility.

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Smart meter rip-off stopped | Herald Sun

POWER companies have been caught trying to grab an extra $500 million from Victorians to pay for the smart meter roll-out.

The Australian Energy Regulator has moved to block a bid by CitiPower, Jemena, Powercor, SP AusNet and United Energy Distribution to charge $1.24 billion to build and run the smart meter system from 2012-15.

The regulator said the cost should be $760 million.

The decision has been hailed a major win for Victorians struggling with soaring electricity costs.

Under the regulator’s draft decision, households would save up to $60 a year during the smart meter roll-out, depending on provider.

St Vincent de Paul spokesman Gavin Dufty said the draft findings were brilliant for customers, provided power companies were not able to overturn them before the report was finished in October.

“It’s good that the AER has knee-capped the distributors,” he said.

“This means that the projected $100 increase on electricity bills next year will be halved. Hopefully the framework is strong enough so the distributors can’t appeal and win before the decision is finalised.”

The Herald Sun revealed in April the total cost of the bungled smart meter program had soared to $2.32 billion, adding $100 a year to power bills.

Power companies had wanted to increase charges by 61.7 per cent between 2011-15 but, if yesterday’s AER draft ruling is confirmed, the rise would be cut to 20.3 per cent.

The future of the smart meter program is still uncertain as the State Government reviews the roll-out to determine if, and under what circumstances, it should continue.

Energy Minister Michael O’Brien said he would ask the regulator to support “fair charges and an affordable and secure electricity supply”.

Energy Networks Association spokesman Hugo Armstrong said companies would not comment before reading the AER draft.

The regulator signalled that power companies had failed to justify the expenditure they claimed was needed for the second phase of the roll-out.

Consumer Action Law Centre energy spokeswoman Janine Rayner said the regulator had served customers well by restricting the power company increases.

“We still have concerns with the fact consumers are still paying for these smart meters and paying these costs before the benefits are being realised,” she said.

“It is a draft decision so the businesses will still have an opportunity to provide extra substantiation.

“We will be asking the AER to continue to provide the same level of scrutiny to ensure the businesses are demonstrating the need for these costs.”

via Smart meter rip-off stopped | Herald Sun.

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Are smart meters security disasters? – ZDNet Australia

The security weaknesses could potentially allow miscreants to snoop on customers and steal data, cut off power to buildings, and even cause widespread outages, according to a number of experts who have studied the meters and looked into smart-grid systems. A new paper out of the University of Cambridge highlights privacy concerns from smart meters, as well as security risks caused by linking home-area networks, of which smart meters are an initial piece, to utilities.

“From a hardware perspective, [mobile] phones today are more secure than many of the smart meters in deployment,” said Karsten Nohl, a security researcher based in Germany who has previously analysed mobile phone and smart card security.

(Smart meter image by Tom Raftery, CC BY-SA 2.0)

“Those meters, however, may be used as attack vectors into the spheres of power distribution and generation, as well as into customer databases at the utilities,” Nohl said. “They deserve nothing less than the best hardware protection available.”

Sources for this story would not name which smart meters they found problems in or which utilities are deploying them. In general, the meter projects tend to have similar issues because of how quickly they are being deployed, they suggested.

There are about 250 active smart-metering projects worldwide, with about 49 million meters already installed and 800 million planned for installation, according to the Meterpedia.com blog. Projects in the US are being accelerated because of the US$3.4 billion in stimulus funds set aside for smart-grid technologies. In Australia, Victoria has plans to roll out meters to 680,000 customers by 2013. Western Australia and New South Wales have also been involved in trials.

Utilities are focused on their core business and they are relying on vendors to provide security in the meters, sources said. But vendors have a disincentive to provide strong security features because that tends to increase the cost to develop and manufacture, making the meters more expensive and less competitive in the market, Jonathan Pollet, founder of Red Tiger Security which tests security features in SCADA systems said.

“Since there is no federal mandate as to how much security to have in the meters, there aren’t the right motivation factors for security to be a major factor,” Pollet said. “It’s an afterthought.”…………………………………….  continue reading via Are smart meters security disasters? – Security – News – ZDNet Australia.

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Angry owners blame smart meters as costly gadgets blow | Herald Sun

HOUSEHOLD appliances are breaking down just hours or days after smart meters are installed.

Angry homeowners stuck with bills for repairs or replacement ovens, washing machines, dishwashers and fridges fear the new technology is to blame.

But electricity companies insist the meters are not responsible.

Power surges, ageing and faulty appliances and even rats chewing wiring were potential culprits.

Industry insiders confirmed some appliances did not work after a smart meter installation because an existing fault was exposed when the power was cut off and then reconnected.

Berwick’s Anthony McDonald said his oven’s element blew just days after a smart meter went in about six weeks ago.

He noticed his spa heater also wasn’t operating, the kettle went on the blink, and, later, the clothes dryer overheated.

“You can’t help but be suspicious,” said Mr McDonald, who spent more than $600 on fixing or replacing the goods.

Distributor SPAusNet, which checked its records when contacted by the Herald Sun, ruled out any link.

“We use A-grade qualified electricians and do a safety check and correct installation check. It was a normal changeover,” spokesman Joe Adamo said.

Mt Waverley woman Patricia McIntyre had to throw out spoiled food and spend $1000 on a new fridge when her old one stopped the same day her smart meter was supplied in December.

Jemena spokesman Scott Parker said, in a “very small number of cases”, appliances had not worked when power was reconnected following a smart meter installation, usually because of an existing fault.

He said an investigation found Mrs McIntyre’s fridge had a faulty defrost element.

“The issue is directly related to the condition of the appliance when the power is turned on and off for any reason,” Mr Parker said.

“All customers are encouraged to submit a claim form where they feel they may have been disadvantaged, and it’s always assessed on its merits.”

Hampton Park woman Joanne Moore said her washing machine and dishwasher also “died” days after she got a smart meter.

Energy Safe Victoria said switching to smart meters didn’t increase voltage.

via Angry owners blame smart meters as costly gadgets blow | Herald Sun.

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Black hats and whitegoods – Security – Insight – ZDNet Australia

The Internet of Things will soon become a serious security problem unless we start dealing with it right now. “Our dishwashers will kill us!”? Not quite. It’ll be the tumble dryer — coordinated by the TV.

Your fridge could be attacked. (Credit: LG)

With dozens of smart, internet-enabled devices connecting to the grid, the risks are certainly multiplying. Are manufacturers paying enough attention to security? I suspect not.

I spent most of yesterday in an AusCERT conference stream covering SCADA industrial control systems, resilient enterprise networks, smart meters, hardware security and the like. The discussion was held under the Chatham House rule, so I can’t attribute comments to specific individuals. But I was left with the distinct impression that the bad guys are indeed winning. Again.

Up at the industrial and critical infrastructure end it’s all talk of Stuxnet versus SCADA, just like it was at the RSA Conference in February. Iran is already claiming to have been hit by a next-generation Stuxnet, a thing called Stars, and experts reckon we’ll probably see low-rent copies of Stuxnet within a year. The information is out there, gleaned from reverse-engineering Stuxnet, and the technology is attractive to criminals.

Why run a protection racket against a casino when you can threaten an entire oil refinery?

Now, the energy industry already understands the risks involved with operating critical infrastructure. Or at least it thinks it does, and it spends time and money working on the problem. Other industries are less knowledgeable. That’ll be a challenge, and some of what we’re hearing isn’t good.

SCADA networks are scanned and probed and hit with distributed denial-of-service attacks (DDoS) with increasing frequency. They can be taken over simply by inserting a USB key into a network-connected PC. We saw that demonstrated live on stage. You can’t stop the worm spreading through the protected network because it uses the same ports as SCADA itself. If you block those ports to block the worm, you also block your ability to control your own system. That’s a win for the attacker.

“The bad guys know as much about our networks as we do,” said one clued-up network defender. “The cat and the mouse? The cat is always going to win, and we’ve got to build smarter mice.”

That doesn’t exactly sound optimistic.

However, it’s the consumer arena that really needs more attention.

Once smart meters get installed — as is already happening in parts of Australia — we’ll soon have devices connected to both the energy company’s wireless mesh and the home LANs and WLANs. This means that they’re potential gateways. TVs now come with webcams and microphones, so they’re potential monitoring devices. Appliances from air conditioners to swimming pool filter pumps have the potential to affect the physical environment. In-home displays can be fed false data.

As one presenter put it, “From the smart meter point of view, every device in the house is potentially hostile.” Where is the network boundary here? Who’s responsible for what? At this stage that’s unclear.

What about the security of these devices? We were shown myriad ways to extract the encryption keys from hardware. As Stephen Wilson from the Lockstep Group tweeted, “I’ve always thought key management is like car engine maintenance circa 1910. Not for the faint hearted. Nor the future. The science is fine, but the engineering clunky and supply chain totally f***ed up. Crypto keys matter to users as much as DLLs.”

Or, as a conference presenter put it, “Key management is epic fail for many systems.”

That doesn’t exactly sound optimistic, either.

Communications minister Senator Stephen Conroy once used the smart dishwasher as his NBN wonder story. It’d negotiate its own electricity price late at night and you’d save a fortune. Why hack the well-protected PC to rope it into a botnet when you can DDoS from the kitchen appliances?

Or, after last month, the PlayStation?

When was the last time you heard a whitegoods or consumer electronics manufacturer talk about network security? You certainly don’t see them at the conferences.

We’ve been here before. We hooked our PCs into the internet. They got pwned; we didn’t know any better. We hooked our smartphones into the internet. They got pwned; we’d forgotten that smartphones are computers, too. Now we’re hooking TVs and tumble dryers into the internet. Falling for this trap a third time wouldn’t be a good look. So far it’s all questions with very few answers, and time is running out.

via Black hats and whitegoods – Security – Insight – ZDNet Australia.

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