Horizon Power in Western Australia has eventually been ‘persuaded’ to adjust the exaggerated bill of a customer after being provided with irrefutable evidence of errors in the amount of electricity consumption reported. The dispute comes amid a flurry of increased electricity bills in parts of WA where smart meters (advanced meters) are currently being installed.
The customer, Broome Vacation Village caravan park strata manager, Marianne Williamson, provided total electricity consumption figures from the sub-meters at the caravan park which divvy up Horizon’s power bill among the residents. After months of Horizon finding no fault with the original bill provided, and charging the customer to investigate the meter, suddenly the bill was adjusted in line with figures provided by the customer. But Horizon Power was strangely silent with the customer on why the bill had been adjusted and reissued.
In another case, a Broome resident saw his electricity bill skyrocket by 400%